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You can have up to 50 participants on a call at any one time without having to book with us in advance. We can allow more participants if needed through our Event Call facility. Please contact us on 020 7990 0900 or click here if you require more information about this service.
There is no charge for using the Powwownow service. Everyone calling into a teleconference, including the host, simply pays for their own phone call, which typically costs 4.3p/min+VAT from landlines anywhere in the UK. The call costs will be shown on your phone bill in the same way as any other call. Click here for international call charges.
When in the UK, use Powwownow’s exclusive mobile shortcode (87373) instead of the regular 0844 number and benefit from a fixed flat rate of 12.5p per minute + VAT. When abroad, the cost of calls from a mobile phone may vary depending on the network provider. Please contact the appropriate network provider for a confirmed price. Please also note that some numbers are not available for use from mobiles. Click here for more details.
Powwownow offers local access numbers in 15 countries worldwide so callers can save on international call rates. For countries without a local access number, the cost of international conference calls vary depending on the country and the network provider. Please contact your network provider for a confirmed price. Please also note that some numbers cannot be dialled internationally. Click here for more details.
It is free to register for the main Powwownow service; all you pay for is your own call charges.
It is free to register or switch to Powwownow Plus, however should you wish to use either Freephone or Landline numbers you need to purchase credit to do so.
Powwownow Premium comes with a subscription fee which is individually tailored based on your company needs.
We make our money in the form of a rebate which we receive from our telecoms partners.
No, there is no need to book. You can hold a telephone conference whenever you like - 24x7x365.
Yes, every participant entering the conference is announced, ensuring you will know exactly who is on your conference call. You have the ability to lock the conference room and even do a head count or roll call of the participants. Click here for more in-conference controls.
For further details about how secure our service is click here.
No, there is no limit to the duration of a conference call.
Yes, we offer local access numbers in 15 countries worldwide and many of these numbers can also be dialled internationally for when you're located in countries without a local access number. Please click here for international dial-in numbers.
Contact us on 020 7990 0900 for a full list of your dedicated international dial-in numbers.
No, the dial-in number remains the same, however if there are any changes, we will ensure you are made aware of them.
Yes, all of our services are designed so PINs can be used again and again.
No, registered customers have unique PINs that are reserved for each customer's use.
In order for us to change your PIN we would have to delete your account from the system so that you can re-register and be issued with a new PIN.
This problem is most likely linked to an issue with your handset. It may be that your telephone is not sending out the correct DTMF tones, hence preventing our system from identifying the keys pressed. It might be advisable to try another handset for your next call and to contact us again if this problem persists.
Your PIN enables you to access your voice conference and is also required to hold a web conference.
Your password is required to access myPowwownow, where you can manage your call settings, use Scheduler, retrieve recordings and purchase products. It is also required to download our web conferencing application.
If you are a Powwownow user, you can create a password to log in to myPowwownow and unlock all your features and benefits. If you have forgotten your password you can reset it here.
No, you can use Powwownow from any touchtone phone, a landline, pay phone, mobile and even Skype - in the same way as you would make any other phone call.
Yes, you can record, play and share your call recordings with whoever you wish. Just press #8 on your telephone keypad to get started. Your saved recordings will appear in myPowwownow a few minutes after your call ends.
Yes, we have a choice of on-hold music for you to choose from. You can also change various call settings including the voice prompt language. Just log in to myPowwownow and go to myPIN(s) and click the 'Edit' button under Call Preferences. If you don't have a login, you can create one here.
As a Plus or Premium user we have issued you dual PINs for additional security. Your Chairperson PIN is the PIN you use to start, join and control a conference call. Your participant PIN is the PIN you need to share with your call participants every time you invite them to conference call.
Yes, however at the moment this service is only available to Premium customers. For more information please contact our video specialists on 0800 022 9930 or +44 (0)20 3398 0900.
When registering for our web conferencing service, you are provided with a PIN that is totally unique to you. When arranging a web conference be certain to only share your PIN with the participants that you wish to join your web conference. Once your web conference has started all participants that join will appear in your chat window, ensuring you know exactly who is on your web conference.
To keep life simple, the Powwownow website is compatible with almost any Web browser. This includes Internet Explorer, Mozilla Firefox, Apple Safari and Chrome, as well as most other Web browsers on computers running Windows, Apple Macintosh or UNIX.
However, to make sure you’re benefitting from all the latest wizardry the Powwownow site can offer, the following browsers are recommended for computers running Windows XP, Windows 2003, Windows Vista, or Windows 7:
For those using a computer running Mac OS X 10.5 and later versions:
For computers running Linux:
The following browsers are recommended for those of you using a mobile device; for iPhone and iPad:
And for Android users:
If you are unable to use any of the above Web browsers, do not fear, a few features may just be a little less smooth than usual.
To ensure that you’re receiving the best experience possible, check your Web browser’s options to verify the following settings:
Yes, as long as your overseas participants are calling from any of the Powwownow international dial-in numbers and the same PIN or PIN set is used.
Simply log in to myPowwownow and click the 'Request Welcome Pack' button under My PIN(s). If you don't have a login, you can create one here.
Unfortunately, we are only able to issue one welcome pack per user at a time. We can however, send you more than one set of stickers for you to pass around. Please contact us on 020 7990 0900 if you require more stickers.
