Overview
Powwownow Premium offers tailor-made business solutions for customers who require a customised service with superior features and specially negotiated pricing.
Our aim is to understand our customers and build conferencing packages that exactly meet their requirements, whilst providing unparalleled levels of service, innovation and support.
Corporate Overview:
Powwownow is a UK telecommunications company with global turnover in excess of £8 million and employing more than 50 staff. Servicing over 120,000 users in over 10,000 organisations, we are a truly global service operating in over 15 countries with global network partners and multilingual support staff.
Pricing Structure:
The key difference between Powwownow and our competitors is that we are a telecommunication provider. Therefore, the Powwownow approach saves our customers thousands of pounds per month, whilst providing a level of support which has resulted in 98% of our customers recommending us to their friends and peers.
Account Management and Customer Service:
Powwownow are true conference specialists and take great care in establishing long-term relationships with clients. A dedicated Account Manager will be available to assist 5 days a week and our renowned Customer Services team will be able to resolve most issues reported by customers without consulting 2nd or 3rd line (technical) support personnel.
Service Features
Powwownow Premium offers more than just conference calls. With an automated, reservation-free service, meetings can be held 24 hours a day, seven days a week, without pre-booking and without the assistance of a call operator.
Service features are many plus a state-of-the-art Web Conferencing solution and Event Calls can add another dimension to your calls by bringing even more people together with even more effective communication.
- Unlimited conference calls
- Unlimited pairs of Chairperson and Participant PINs allowing concurrent conference calls
- Choice of dial-in numbers and rates (shared cost, geographical and freephone)
- International access from over 100 countries
- Secure call recording so conferences can be reviewed, downloaded and shared
- A personalised branded welcome message to greet callers on your conferences
- Real-time reporting on all your calls
- Time limited PINs for high level or sensitive calls
- Scheduler tool— an easy and efficient way to invite callers to conferences
- Web conferencing for instant screen sharing and integrated instant messaging
- Event Calls for calls with up to 1,000 participants, 32 of which are interactive
- Personalised wallet cards for each PIN holder printed with their relevant numbers
- Dedicated Account Manager and Customer Support team available 5 days a week
Testimonials
Still not convinced that Powwownow Premium is the conferencing solution for you?
Read what our existing customers have to say...
Since implementing a new sales team across EMEA the speed of deployment has been delivered 9 months earlier than expected since using Powwownow. Leigh and his team understand the core values of our business and have gone the extra mile to make sure we can communicate on demand and when required to meet the objectives.
EMEA Sales Director – Global e-Learning Provider
When I started my new role it seemed that delivering true ROI whilst reducing our carbon footprint was going to be a difficult and complex programme. I contacted Powwownow and found that I could implement a communications platform which saved us 67% off our monthly travel expenditure, and also assist in achieving our target of 35% reduction of carbon emissions. All this from one virtual meeting...
Operations Manager – Retail
I started my own business a year ago and having a diverse client base across Europe meant that I was constantly having to catch the first flight out on Monday and return home on the last flight on a Thursday. By chance I mentioned this to one of my clients who referred me to Powwownow. Since working with Powwownow I have improved my cash flow and invested in the business to allow us to compete with larger well renown providers.
Managing Director – IT Infrastructure Services
Read More >>
Pricing
Because we customise our service to meet your specific business needs, you can select and build a pricing package which suits you best.
Call us on 0800 022 9922 or 020 7990 0900 and talk to one of our specialist consultants for rates that meet your business needs.
Price structure:
The key difference between Powwownow and our competitors is that we are a UK telecommunications provider. Therefore, the Powwownow approach saves our customers thousands of pounds per month, whilst reducing their business costs significantly.
Selection of dial-in numbers and rates:
- 0844 shared cost number: Local rate, all callers pay their own call charges of 4.3p/min peak and 2p/min off-peak if dialling from a BT landline.
- 0800 freephone number: Free to callers, host will be invoiced monthly for all calls to this number.
- Geographical number: Perfect for mobile phone users.Billing:
Powwownow billing is based upon exact usage in increments of whole minutes. Customers are electronically billed for the exact number of lines that dial into a conference call and the exact length of time each line stays connected to the call.
Our Technology
Powwownow was founded in 2004 with the sole objective to bring a new business approach to voice and web conferencing. By utilising the latest technology to provide un-paralleled quality and service at a much reduced cost, this principle still holds true today.
By continuing to invest in the best and latest technology available, company growth has been in excess of 100% per annum, making Powwownow the fastest growing conferencing business in the UK.
- Fully owned infrastructure
- Global network providers and partners providing the ability to link multiple bridges to act as one virtual bridge
- State-of-the-art hardware and network design eliminating connectivity issues and providing 99.9% uptime
- IP-based (SIP/RTP) bridge technology using dedicated media servers. Hosting calls is split into 2 separate stages allowing bridges to be removed from the active cluster for maintenance, or new bridges to be added without any down time.
- Built-in redundancy, which means all equipment has dual power supply and the data centres in which the equipment is located all have multiple power suppliers, multiple IP providers and backup battery generators.
- Over 9,000 global ports with a capacity usage never exceeding 50%
Solutions
With an experienced team, superior technology and a truly global product and service portfolio, Powwownow offers a range of solutions to help businesses worldwide save money and increase efficiency.
- Industry solutions for Finance/Investor Relations, Legal, Retail, Technology, Public Sector, Manufacturing, Pharmaceutical, IT Services and Charities
- Job function solutions for Sales, Marketing, Training, Consultants, Investor Relations
- Project solutions for meetings, events and webinars, training, technical support, product launches
- Global solutions including local access, toll and toll-free dial-in numbers
- A green solution to improve your company's green credentials
- VoIP solutions which support our conference service as an extension to your corporate network, whilst delivering the cost savings and functionality that your IP voice network demands and we provide a SkypeOut number
- Mobile solutions for business on the go
Customer Support
Powwownow are true conference specialists and take great care in establishing successful, long-term relationships with clients.
We pride ourselves on our customer service and support and dedicate a great deal of resources to ensuring customers are 100% satisfied.
- A dedicated Account Manager available to assist you 5 days a week
- A renowned and respected Customer Services team capable of resolving most issues reported by customers without consulting 2nd or 3rd line support personnel
- A highly skilled in-house technical team of programmers and IT specialists who maintain all applications and systems (hardware and software), so any issues can be remedied without having to rely on 3rd party vendors
- Scheduled training courses to empower you with the knowledge of all the ins and outs of the service
- Quarterly review and feedback meetings where you will receive market & service updates including product development roadmaps
- myPowwownow, a personal online account area to manage your PINs, set your call preferences, use the scheduler tool, access call recordings and much more. Account Administrators are also able to run real-time reporting on all calls and all user PINs.
