Unified communications allow employees to work more efficiently and in a timelier manner, whilst being free to work from anywhere, bringing with it countless business benefits. With the Olympics around the corner, there is a greater need for flexible working, resulting in people needing a more unified communication strategy within business to cope with these changes.
With unified communications, multiple modes of business communications are seamlessly integrated; it is not a single product but a collection of elements, including web, video, phone, email, applications and systems.
Unified communications allows your business to reduce business costs by either the means of office based costs or by time management. It is often the case that many businesses lack efficiency and manual processes are time consuming and inconsistent and often filled with human error. Driving unified communications allows businesses to be effective in their approach to working practices, therefore reducing time, costs and ineffective practices.
The other great thing about unified communications is that it allows for a greater freedom in business, which in turn allows for more flexibility for workers. Presenting a superior employee offering through non-monetary benefits is something that’s becoming increasingly prevalent to staff as budgets are cut and salaries frozen due to the recession.
For your business to strive using unified communications, it needs to be like you are in the same room with the people you are talking too. There is a need for more than just a conference call, there is a need for integration of real-time communications such as telephony, video conferencing, data sharing and unified messaging such as instant messaging, email and SMS.
The benefits of using unified communications is that communications can take place at any point, so you are not bound by the constraints of your desk or your office; you can start a video call on your desktop, transition over to your tablet then carry on an audio call on your mobile as you walk out the office to another meeting. It allows greater flexibility for staff and with greater flexibility comes happier staff, which all results in better business outcomes.
Do you use any unified communications in your workplace? How effective have they been for you?