Hosted voice also known as cloud PBX or hosted PBX, is an office telephone system that resides in the cloud. It enables users to easily manage calls by using a whole host of smart features like virtual assistance, call grouping, call transfer and more.

But why is this important for your business? Read on to see five examples of how hosted voice can add value to your business.

  • No up-front costs
    The main advantage of hosted voice as opposed to the traditional on-premise PBX systems is that there is usually very minimal up-front payment at the start of the contract. Traditional systems need significant investment from businesses to purchase the appropriate PBX hardware, staff need to be trained and the business will need to pay a monthly fee for maintenance. On the other hand, with hosted voice, these costs are avoided as the PBX equipment is all stored in the cloud and maintained by a third party. If you are looking to avoid a large upfront investment, hosted voice is for you.
  • Customer satisfaction
    Ensuring that your business is accessible to customers is important, especially from a sales or customer service perspective. Customers should be able to reach your business as quickly and easily as possible so that they remain satisfied with the service you provide. Optimising call features, such as call grouping, device switching and automated call forwarding, makes managing these customers quicker and more effective. In turn, this will help retain their business and give you a reputation for excellent customer service.
  • Flexible working
    Hosted voice enables users to connect from anywhere, on any device with internet access. When optimising this within your business, this translates into a flexible working culture where employees are in constant communication, whether at home or on the move. Not only does this type of flexibility improve the moral of staff, it also increases productivity as they have constant access to the office. Their office phone number can even be transferred to their other devices, meaning no confusing number changes to remember.
  • A system that can grow with your business
    With hosted voice, businesses can take advantage of a highly amendable admin portal that enables them to track usage, control features and add or remove users. The telephony system grows with your business, so you never need to worry about connecting new starters or adding extra devices. This can all be done with the click of a button.
  • Security
    Businesses have a habit of being wary of cloud technology and can question how secure their data is. However, with hosted telephony, your provider is responsible for the safety of your information. There are disaster recovery plans and physical security in place to protect the system, meaning that it is likely to be far safer than keeping your PBX on the premises of your office.

    Overall, hosted voice offers a cost effective, flexible and secure way to manage your business calls, all from an easy to use online portal. It can improve the productivity and efficiency of your business by keeping employees and stakeholders connected wherever they are in the world, with no large up-front fees and a whole host of smart features.

When to implement hosted voice?

Although hosted voice can be implemented at any stage, there are a few occasions when applying the system is even more appropriate than others. Here are 3 of those key instances.
  • A PBX system isn't currently installed in your workplace
    If you have not yet implemented a PBX system within your business, then you are in the perfect position for choosing your software. Currently, you have the luxury of not being weighed down by supplier contracts, you have not invested in any hardware and you have significant cost savings and call features at your fingertips. This gives you the ideal platform to make the best choice for you. With hosted voice, you can take advantage of features like free internal calls, call grouping and device switching, enabling your business the flexibility to deliver the best customer experience possible.
  • You have a dispersed or flexible workforce
    If your employees are spread across different geographic locations, whether that be different offices, hot desks or their homes, hosted voice can significantly improve the efficiency of their communication internally and with customers. Not just because it is free to call any employee on any device with internet access, but also due to the large range of features available to manage a dispersed workforce. Using the admin portal, you can track usage, add/remove devices and add/remove the features as you see fit. This is ideal if members of your team travel regularly to meetings or sometimes work from home.
  • Growth is in the pipeline
    Any PBX system is great for a growing business because it enables you to improve internal and external communications. The advantage of a hosted system over a traditional on-premise solution is that everything is stored and managed in the cloud, meaning that the system can grow with your business while insuring the best security level. It is easy to add or remove devices, make changes to your feature set whenever needed, and technical updates will install in real-time. This means that your system always stays relevant, modern and flexible, ideal for an expanding company.

To see more benefits of hosted voice, click here