An introduction to hosted voice

Our hassle-free platform awaits you. Sign up for a free trial today

    What is hosted voice?

    Hosted voice, sometimes known as virtual PBX (Private Branch Exchange) or hosted PBX, is a private phone system within a business that enables users to make, receive and manage calls easily and affordably.

    What is the difference between hosted and on-premise PBX?

    An on-premise solution requires an on-site installation of the PBX hardware, usually set up in a computer room or a cupboard in your office. It requires the purchase of hardware, including a server to connect the telephone company with the IP phones (connected to the server using a LAN). VoIP is possible by using a SIP trunk to connect your server to the internet.


    With a hosted solution, the provider maintains and handles the technology for you, so set up and maintenance is included in the package. There is no initial investment as it is based on an opex model. You are charged by a flat monthly fee including a bundle of minutes and features plus an extra communication fee. As the phone is plugged to the router, the system works with VoIP, it is completely operated online.

    Why hosted voice?

    Here are a couple of reasons for choosing a hosted voice solution for your business:


    1. You can keep your existing numbers to avoid any confusion for your customers.
    2. You will gain access to a large range of telephony features, like call monitoring and reporting, live call statistics, call parking and forwarding, call groups, and many more.
    3. You can set up call transfers to improve business continuity. For example, international businesses with offices in varying time zones can be set up with transfers to other offices in another country or to other devices.
    4. Hosted voice systems are flexible and can adapt along with your business. It is easy to change or add features as you see fit.
    5. You are able to keep track of your usage, adjust your consumption, manage your call features and create new users, all from one online platform and in just a few clicks.

    Stay up to date on our journey

    Explore the latest trends, tips, and insights in our world. Get the knowledge to empower your business growth and increase productivity.

    How to improve your conference calls with 3 essential tools

    Overview Conference calling enables users to dial into a meeting from anywhere, making it ideal for businesses with remote workers, global offices or clients that work in other locations. Holding a meeting via a call is very effective in certain situations, however there may be occasions where that little bit extra is required. Here are […]

    Top tips for conducting video conference interviews

    According to a 2019 survey conducted by the institute of Student Employers, 47% of employers use video interviews. Welcome to the future, where the awkwardness of face-to-face job interviews is being replaced by a brave new world of video conference assessing. Just make sure to mind the hiccups these tips are designed to cure. So, […]

    Customer success case studies

    Discover how businesses like yours transformed with our software. Real stories of growth, innovation, and success.

    As a new customer to PowWowNow, I found their video meeting tool very intuitive with clear icons, links and functions. During my meetings the video has always been of very high quality and now I'm using it every day to communicate with clients. Their customer service is fantastic - very happy.

    Samantha Thompson

    Marketing Manager

    Tech Company

    Everything about the PowWowNow Webinar platform is easy to use. The sound quality is excellent, which is critical in today’s remote-working environment. Its transformed how we communicate with our clients and colleagues, and we’re now hosting webinars almost daily. Any questions we have are responded to very quickly, through their excellent customer service and Account Manager support. It has proved to be an invaluable tool for our business, and I wouldn’t hesitate to recommend it to anyone else.

    Francine Keating

    Proposition Development Manager
    Punter Southall Wealth

    Wonderful service and support - as an elderly group, none of us had used a conference call system before, but PowWowNow's instructions and support have been way beyond our imagination and we're now confidently making calls 4 times a week. Thank you for making life more bearable for a group of people suffering from lockdown during the COVID-19 crisis.

    Dave Bone

    Church Leader
    Trent Vale Gospel Hall

    Be the boss of your web meetings

    Whether it be video meetings, screen share, audio conferencing or large scale virtual events, you can bet your bottom dollar (or pound) we’ve got you covered!