Hosted Voice case studies

Helping our customers every step of the way

The Advocacy Project
  • About the company

    Company name:

    The Advocacy Project

    Industry:

    Charity

    Brief company description:

    The Advocacy Project is a charity based in London. We work on an individual, group and community level across London and bring issues of national significance to the attention of decision-makers. We want everyone to be able to make informed choices and active decisions about how they live their lives. By working with people who are vulnerable or excluded, we address the challenges people face in having their voices heard.

    Number of seats purchased:

    8

    Your job role within the company:

    IT consultant

  • What were the main factors in deciding your hosted voice package?

    We want a voice service that is easy to use, has the functionality to improve efficiency across a growing mobile workforce and will continue to keep abreast of developments in the telecoms market. We also want to work with a company that understand and delivers good customer support and service. Also as a charity the service must be value-for-money to deploy and operate.

  • Why did you choose to move to hosted voice?

    We have an in-house system which was installed some time ago, the changes in telecoms over the past few years means there are many more cost effective and varied options available. A hosted solution is perfect for us as we have a mobile work force and a varied user base. We don't want to spend our time and resources managing a telephone system when we can achieve a better service from a hosted solution.

  • What were the main factors that led to your choosing Powwownow?

    Initially we were impressed with the value-for-money proposal from Powwownow, but once we started to work with them we were equally impressed by their responsiveness and proactiveness. Nothing is too much trouble and even when we put them under pressure to deliver in a very short timescale, they did just that and more…

  • How would you qualify Powwownow’s quality of service? What did you appreciate the most in the Powwownow service from purchasing process through to implementation and use of the system?

    The Powwownow team are professional and proactive, the process of purchasing and implementation was the smoothest I have experienced. Individuals within the team take ownership to deliver at the time they promise and they go ‘above and beyond’ to ensure we are happy. There are no ifs, buts or maybes and no excuses…the system just works exactly as promised. Thank you Powwownow, it is a pleasure to work with you.