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We want a voice service that is easy to use, has the functionality to improve efficiency across a growing mobile workforce and will continue to keep abreast of developments in the telecoms market. We also want to work with a company that understand and delivers good customer support and service. Also as a charity the service must be value-for-money to deploy and operate.
We have an in-house system which was installed some time ago, the changes in telecoms over the past few years means there are many more cost effective and varied options available. A hosted solution is perfect for us as we have a mobile work force and a varied user base. We don't want to spend our time and resources managing a telephone system when we can achieve a better service from a hosted solution.
Initially we were impressed with the value-for-money proposal from PowWowNow, but once we started to work with them we were equally impressed by their responsiveness and proactiveness. Nothing is too much trouble and even when we put them under pressure to deliver in a very short timescale, they did just that and more…
The PowWowNow team are professional and proactive, the process of purchasing and implementation was the smoothest I have experienced. Individuals within the team take ownership to deliver at the time they promise and they go ‘above and beyond’ to ensure we are happy. There are no ifs, buts or maybes and no excuses…the system just works exactly as promised. Thank you PowWowNow, it is a pleasure to work with you.