GLOSSARY OF TERMS

When it comes to conferencing, there are a lot of terms that are used that may not be familiar to everyone. So to make things easy, we've created a glossary of terms that can act as your dictionary for all things conference calling.

Shared cost numbers

Shared cost numbers are charged to each individual Host and Guest dialling into a call. Everyone pays for the number of minutes they individually spend on a call. This charge appears on the Host or Guest’s normal telephone bill and is made up of PowWowNow’s fee, in addition to the phone company’s access charge (for minutes from a landline only).
In the UK, these are 0844 numbers and with the exception of our bespoke plans are available to all of our conference call customers.

Freephone numbers

Freephone numbers are the same as toll free numbers. They are free for Guests to call from a landline or mobile in the UK.
Freephones abroad: International telecom providers may charge fees or place additional restrictions on calls from mobiles. Callers should check applicable charges with their provider.
The Host pays for their own minutes on the conference call, as well as all Guest minutes.
These numbers are used when the Host wants to cover the full costs of the call for their Guests – because of this, it is a more expensive number for the Host.
These numbers are only available to Premium and Extras customers.

Geographic numbers

Geographic numbers are local rate numbers within a country. When using a PowWowNow geographic number on a conference call there will be two charges applied: the PowWowNow fee and your phone network provider cost. The PowWowNow fee will be charged to the Host for all Host and Guest minutes used on a call. However, each Host and Guest will pay for their own phone provider minutes used – the good thing is, these minutes are often included in the user’s existing call package with their phone provider.
This type of number is accessible to Pro, Pro International, Premium and Extras customers. As part of our Pro and Pro International plans, PowWowNow do not charge for these minutes for certain countries – please check your plan for a full list of included countries. However, Hosts and Guests may be charged by their network provider if geographic numbers are not included in their call package.
Find out more about Geographic numbers here.

Mobile shortcode

Mobile shortcodes are shortened shared cost telephone numbers used to dial into a call from a mobile. By dialling a short code from a mobile, customers are charged a lower rate than they would if they used the equivalent shared cost number.

VoIP

VoIP is an acronym for Voice over Internet Protocol. It refers to accessing a phone service over the internet, but is not as good audio quality as dialling into a conference call using a landline or mobile.

Conference call

A conference call is a call between three or more people. It is a popular alternative to in-person meetings as it is accessible at any time and can be run at the drop of a hat. Find out about our conference call service here.

Video conference

A video conference is a conference call with audio and video integrated for Guests to see everyone on the call as if they were in the same room.

Web conference

A web conference is a conference call with audio and visuals integrated for Guests to see each other's webpage or documents on their computer. Find out about our web conferencing service here.

Webinar

A webinar is a seminar that is run online that allows for two-way communication. It is an effective tool to present and interact with Guests no matter how large or small the audience is. We offer iMeetLive to our customers to make large meetings simple and easily manageable. See how it can suit your business here.

Webcast

A webinar is an online tool that enables users to present to a wider audience through one-way communication. It is a way to broadcast or stream a media presentation to a large audience and can be distributed live as well as after the webcast if it is recorded.

PIN

A PIN is a unique six digit code that acts as a password to joining your conference call. It is shared with Guests so they can all join the same conference call at the time of the meeting.

Host PIN

A Host PIN is a specific PIN for the Host to dial into their meeting. Customers with a Host PIN will also have a Guest PIN to distribute to their Guests invited to their meeting.

Please note: if you're not sure whether you have a Host PIN or not, log into My PowWowNow and this will display your PIN/s. If you only have one PIN, then you and your Guests all use that one to dial into your meeting.

Guest PIN

A Guest PIN is for all Guests (except the Host of the meeting) to dial into the Host's meeting.

Screen sharing

Screen sharing is an online tool that enables users to share their screen with other Guests. It is integrated and comes free with our conference call service. Get instant access to screen share here.

My PowWowNow

My PowWowNow is the portal for PowWowNow customers to manage and personalise their service. Here you can change your on-hold music, access your call recordings and find quick links to easily find features that come with our service.
Shared cost numbers
Shared cost numbers are charged to each individual Host and Guest dialling into a call. Everyone pays for the number of minutes they individually spend on a call. This charge appears on the Host or Guest’s normal telephone bill and is made up of PowWowNow’s fee, in addition to the phone company’s access charge (for minutes from a landline only).
In the UK, these are 0844 numbers and with the exception of our bespoke plans are available to all of our conference call customers.
Freephone numbers
Freephone numbers are the same as toll free numbers. They are free for Guests to call from a landline or mobile in the UK.
Freephones abroad: International telecom providers may charge fees or place additional restrictions on calls from mobiles. Callers should check applicable charges with their provider.
The Host pays for their own minutes on the conference call, as well as all Guest minutes.
These numbers are used when the Host wants to cover the full costs of the call for their Guests – because of this, it is a more expensive number for the Host.
These numbers are only available to Premium and Extras customers.
Geographic numbers
Geographic numbers are local rate numbers within a country. When using a PowWowNow geographic number on a conference call there will be two charges applied: the PowWowNow fee and your phone network provider cost. The PowWowNow fee will be charged to the Host for all Host and Guest minutes used on a call. However, each Host and Guest will pay for their own phone provider minutes used – the good thing is, these minutes are often included in the user’s existing call package with their phone provider.
This type of number is accessible to Pro, Pro International, Premium and Extras customers. As part of our Pro and Pro International plans, PowWowNow do not charge for these minutes for certain countries – please check your plan for a full list of included countries. However, Hosts and Guests may be charged by their network provider if geographic numbers are not included in their call package.
Find out more about Geographic numbers here.
Mobile shortcode
Mobile shortcodes are shortened shared cost telephone numbers used to dial into a call from a mobile. By dialling a short code from a mobile, customers are charged a lower rate than they would if they used the equivalent shared cost number.
VoIP
VoIP is an acronym for Voice over Internet Protocol. It refers to accessing a phone service over the internet, but is not as good audio quality as dialling into a conference call using a landline or mobile.
Conference call
A conference call is a call between three or more people. It is a popular alternative to in-person meetings as it is accessible at any time and can be run at the drop of a hat. Find out about our conference call service here.
Video conference
A video conference is a conference call with audio and video integrated for Guests to see everyone on the call as if they were in the same room.
Web conference
A web conference is a conference call with audio and visuals integrated for Guests to see each other's webpage or documents on their computer. Find out about our web conferencing service here.
Webinar
A webinar is a seminar that is run online that allows for two-way communication. It is an effective tool to present and interact with Guests no matter how large or small the audience is. We offer iMeetLive to our customers to make large meetings simple and easily manageable. See how it can suit your business here.
Webcast
A webinar is an online tool that enables users to present to a wider audience through one-way communication. It is a way to broadcast or stream a media presentation to a large audience and can be distributed live as well as after the webcast if it is recorded.
PIN
A PIN is a unique six digit code that acts as a password to joining your conference call. It is shared with Guests so they can all join the same conference call at the time of the meeting.
Host PIN

A Host PIN is a specific PIN for the Host to dial into their meeting. Customers with a Host PIN will also have a Guest PIN to distribute to their Guests invited to their meeting.

Please note: if you're not sure whether you have a Host PIN or not, log into My PowWowNow and this will display your PIN/s. If you only have one PIN, then you and your Guests all use that one to dial into your meeting.

Guest PIN
A Guest PIN is for all Guests (except the Host of the meeting) to dial into the Host's meeting.
Screen sharing
Screen sharing is an online tool that enables users to share their screen with other Guests. It is integrated and comes free with our conference call service. Get instant access to screen share here.
My PowWowNow
My PowWowNow is the portal for PowWowNow customers to manage and personalise their service. Here you can change your on-hold music, access your call recordings and find quick links to easily find features that come with our service.

Want to find out more?