We think we’ve done pretty well at Powwownow over the last few years. But that doesn’t mean we’ve not had our challenges.
And one ongoing challenge we’ve experienced is finding a way to avoid our communications (which are essential to how we provide our service) being intercepted by email client junk filters.
As Andrew explains in an article in today’s Telegraph, the success of Powwownow relies heavily on our customers receiving the information they need to be able to hold a conference call. Without that information, there can be no Powwownow. And the number of calls to the help desk asking for information to be re-sent suggest that it’s not a seldom occurrence.
So, while some of the big boys have the tools and the tricks to overcome the spam filters, for the little(r) guys like Powwownow, it’s not so easy.
It’s not a battle we intend on losing, however. We’ve not been shy on investing on new technology to make us compete in the telecoms sector, and we’ll continue to do so in the future.
And, if you do have trouble receiving details from us that you think you really should have received, please get in touch and we’ll do our best to make sure you do get the info you need – now and in the future.