What is Unified Communications?
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What is Unified Communications?

31st August 2018
By Candice Choo

The new buzz word in town, especially within the realms of workplace communication and productivity, is Unified Communication. A concept referring to the integration of tools that enable you to send messages, make calls, share files, detect presence, and just generally communicate with colleagues. More and more businesses are recognising that Unified Communication can massively increase productivity and efficiency throughout their teams, and are therefore starting to adopt the approach, investing in tools that enable this type of collaboration. But what actually is Unified Communication and why has it become such a hot topic recently?

Unified communications (UC), sometimes referred to as “Collaboration tools” or “Unified Communciation as a Service” (UCaaS), refers to the integration of communication tools that help people exchange ideas and do their jobs more effectively. For example, how many times have you had a conversation with someone in your workplace and then forgotten where the conversation happened? You need to refer back to a certain point, but you can’t remember whether the conversation happened over email, instant chat, or over a phone call that has been recorded and transcribed.

You spend time going through all the different communication tools that you use within the workplace to try and find this one conversation, which you never actually manage to find. Unified Communication solves these inconvenient and unnecessary problems by combining all forms of communication together into one seamless experience. This means that your conversations are held on one platform catering to all your communication, collaboration and productivity needs.

For businesses, using unified communication technology reduces the friction caused by using multiple tools. Everything can be shared and discussed in one single place, whether that be with individuals, teams or clients. They can adopt flexible working practices without experiencing a reduction in productivity and they can easily manage the system via one online portal, expanding or reducing usage as they see fit. Also, many Unified Communication tools only require a subscription fee that you pay monthly per person, which makes it easy to control expenditure. Plus, you only need to pay for a single tool, rather than many different but similar communication tools, hence saving money in the long run.
To learn about Unified Communications tool, click here.