Why businesses are turning to next generation telephony solutions before 2025
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Why businesses are turning to next generation telephony solutions before 2025

13th June 2019
By Hayley Dawson

It is common knowledge amongst telecommunications experts that ISDN is a dying technology. Indeed, BT intend to switch their ISDN network off entirely in 2025 and the consensus is the technology will be as good as gone within five years. But this traditional system is still being used by many businesses.

ISDN is a communications network that relies heavily on physical infrastructure, specifically copper wiring. It came to prominence because it provided the opportunity to transmit voice and data over the same lines. However, because of its reliance on physical infrastructure to manage calls and additional functionality via a PBX (or multiple), this takes up space within business premises and requires resource to administer and maintain. Similarly, it is hard to add and remove new lines to an ISDN network because it requires the physical addition and removal.

How a hosted alternative can benefit your business

Hosted telephony is a complete business phone system, delivered over the internet and provided by a host and/or telephony company. It is a complete communications service that provides a range of fixed and mobile telephony capabilities via an easy-to-use web portal. It allows you to manage your calls whilst enabling your employees to maximise their productivity.

The key benefits for SMEs are:

Cost
Minimal capital outlay due to no onsite hardware and extremely competitive on-net rates over a business grade network.

Greater control

Take complete control of your phone system with an extensive range of call handling and management features, all operated through an easy-to-use web interface. Ideal for home workers or multiple sites.

Improving customer service
Enhance the service you can always provide to your customers with dynamic call handling, pre-recorded messages and seamless transfers at the touch of a button.

Reliable and secure
We provide full support including training, number porting, provisioning and UK-based assistance giving you complete peace of mind.