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Frequently Asked Questions

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Is there a maximum number of participants allowed?

There is no limit to the number of participants who can join your conference call. However, we require 24h notice for calls with over 100 participants. To book your call, please email us or contact our Customer Service team by chat or phone on 0203 398 0 398.

What number is best to call from a mobile?

In the UK, please use our mobile short code* 8 73 73. We also have 0330 and international local numbers available on the Plus and Premium services. To see the numbers you currently have access to, please check our Numbers page.

*not available to O2 users

Can I use the service from abroad? Do you have international numbers?

We provide a list of international dial-in numbers in over 80 countries worldwide. To see the numbers you currently have access to, please check our Numbers page.

How much does your service cost?

We do not charge you for using the standard Powwownow service. You only have to pay for the price of your call from your telephone provider and nothing more. For a full list of costs please check our Numbers page.

Can I get a branded welcome message on my number?

Yes, of course you can! You can get a branded welcome message by signing up to Premium.

I’m experiencing echo and bad call quality. Why? What can I do?

Echo and/or poor call quality is usually caused by one or more of the lines connected to your conference call. In order to identify the line responsible for the noise, please ask your participants to mute their line by pressing #6 in turn. If the noise stops, you have identified the bad line. Your participant can remain muted for the duration of the call, or disconnect and redial to try to clear the fault. Plus and Premium PIN holders can also mute all their participants in one go by pressing ##, therefore minimising background noise.

If you are concerned that the noise is being introduced by a phone that was left off the hook, you can press ** to disconnect all parties on the call. Participants can then dial again.

How do I make a conference call?

Using our service is extremely easy! Click here to get your PIN. If you already have a PIN but are unsure of what it is, please log in to My Powwownow to retrieve your dial-in details.

Share your PIN (Participant PIN if you have one) with your participants, and give them the number they’ll need to dial (you can consult the full list of numbers available to you on our Numbers page) – don’t forget to let them know what time and date you’re expecting them to dial in at!

At the given time and date, all dial in and enter the PIN when prompted (if you have a Chairperson PIN, remember to use it to start the call). You will all be placed on the same conference call.

How much will it cost me if I’m calling from a mobile?

Calling our mobile shortcode 8 73 73 from your mobile will cost you 12.5p/min + VAT.

We also offer geographic UK numbers (starting in 0330) on our Premium package. These numbers are charged at the local rate, but are likely to be included in your mobile phone price plan. The Chairperson will be charged for the cost of the participants’ calls.

What’s the difference between all the number types you offer?

We offer 3 types of numbers types – shared cost, geographical/local and Freephone. The main difference between the numbers lies with the way you are being charged for them.

Shared Cost: Everyone calling into a teleconference, including the host, simply pays for their own phone call. The call costs will be shown on your phone bill in the same way as any other call.

Freephone: Your participants can call in for free from a landline with Freephone numbers. The Chairperson will pick up the cost of the participants’ calls.

Geographical: These numbers are charged at the local rate, but may be included in your mobile phone price plan. The Chairperson will be charged for the cost of the participants’ calls.

To view a list of all the numbers we offer, please visit our Numbers and Pricing page.

What’s My Powwownow?

My Powwownow is your personal account area where you can access recordings, change your call settings, manage users and much more. Click here to log in.

Can I change my on-hold music?

Yes, we have a choice of on-hold music and even silent files for you to choose from. You can also change various call settings including announcements and the voice prompt language. Just log in to My Powwownow and go to My PINs and click the 'Edit Call Settings' button.

All my participants have dialled in but we’re all hearing music and are not getting connected on the call. Can you help?

It sounds like your account has been set up so that your conference call will only start once the Chairperson PIN has been entered. Please hang up, redial and enter your Chairperson PIN when prompted. To retrieve your Chairperson PIN if you do not know it, please log in to My Powwownow.

If you are still experiencing issues after your Chairperson PIN has been entered, please email us or contact our Customer Services team by chat or phone on 0203 398 0 398.

I’m trying to ring your mobile short code 8 73 73 but it is constantly engaged. What’s going on?

It is possible that the account holder for your mobile phone contract has blocked access to all shortcodes, which explains why your call is not getting through. To allow calls to this number, your account holder needs to ring your mobile provider or log on to their online portal.

Please note: we are aware that some O2 users are experiencing issues with 8 73 73. If you are an O2 user, please use the following short code 8 762 766.

If none of the above is working, we also offer geographic UK numbers (starting in 0330) on our and Premium packages. These numbers are charged at the local rate, but are likely to be included in your mobile phone price plan.

Do you provide Video conferencing?

Yes, we do! Please have a look here for more information.

Do you provide Web conferencing?

Yes, we do! Please have a look here for more information.

Do I need to book my call in advance?

No, you can use our service 24/7 without reservation for any standard call. We only ask you to book your conference with us if you’re expecting more than 100 callers. To book your call, please email us or contact our Customer Service team by chat or phone on 0203 398 0 398, giving us at least 24h notice.

Does my PIN expire / can I reuse the same details?

Our service is designed so PINs can be used again and again and your PIN remains the same for all your calls. If you require an expiration date on your PIN, we can offer Time-Limited PINs on our Premium packages. Please have a look here for more information.

I’ve forgotten my PIN. Can I get a new one?

You do not need to get a new PIN. To retrieve your PIN, please log in to My Powwownow.

Can I have more than one PIN?

On the Free service, you can only have one PIN per email address. If you require multiple PINs for yourself or your colleagues, this is something we can offer on our Premium package.

If you are already a Plus or Premium account holder, please log in to My Powwownow to create additional PINs. Please note that you need to be an Admin to be able to set up new users.

How many PINs do I need?

Our standard conference calls are fully automated. If you require Operator assistance before or during your call, we can facilitate this on our Events service.

Do you have operators on your calls?

Our standard conference calls are fully automated. If you require Operator assistance before or during your call, we can facilitate this on our Events service.

How do I cancel my service with you?

Cancellation terms will depend on the type of service/package you have with us. Please check our Terms & Conditions or contact our Customer Service team here

How long does my Branded Welcome Message take to set up?

Please allow 7 working days for your branded welcome message to be recorded and made live on the system.

How much will it cost me if I’m calling from abroad?

We have a range of international dial-in numbers available to make your conference call more cost-effective. Please visit our Numbers page to view call charges to our standard international numbers or get a quote for using the Landline and Freephone numbers available on our Premium package.

How much does recording cost?

Recording your conference calls comes completely free of charge with all Powwownow PINs.

What does it cost to purchase Branded Welcome Messages?

We offer Branded Welcome Messages on our Premium package.

Please note that a rebranding fee may apply for getting an existing Branded Welcome Message re-recorded.

Where can I see the dial-in numbers that are available to me?

You can consult the full list of numbers available to you by entering your email address and PIN on our Numbers page, or log in to My Powwownow.

Where do I get my login details for myPowwownow?

Your username for My Powwownow is the email address you used to register with. Your password would have been emailed to you in your original registration email. If you no longer have access to this email or wish to reset your password, please click here and follow the on-screen instructions.

How do I reset my password?

If you have forgotten your password or wish to reset it, please click here and follow the on-screen instructions. We’ll send you an email with a link to help you reset your password. If you do not receive this email, please check your junk folder.

Where are my recordings stored?

Your recording are available to listen, download and share in My Powwownow.

Standard and Plus customers can find their recordings under the Account section > My Recordings.

If you are a Premium customer, please visit the Conference Tools section > My Recordings to access your recordings.

How do I find out how many people joined my call?

You can access our usage reports online on the Plus and Premium packages.

If you are a Premium user, please log in to My Powwownow and go to Conference Tools > Call History to view a summary of your conference call, including the number of participants connected. We can also send you a summary by email after each conference you host. Please contact your Account Manager if you wish to get this feature enabled.

As a Plus customer, your reports can be found in myPowwownow under the Account section > My Call History.

If you’d like to add this feature to your account, please sign up to our Premium package.

Where do I find my invoices?

If you are a Standard customer, please bear in mind that Powwownow does not invoice you directly and that your call charges for connecting to your conference call are listed on your telephone bill.

Plus customers can download their invoices from myPowwownow by going to Account > My Purchases.

If you are a Premium customer, your invoices are emailed to you at the beginning of every month. If you require a copy of your invoice, please email us or contact our Customer Service team by chat or phone on 0203 398 0 398.

Help, my PIN is not recognised!?!

There are two reasons why you would hear a message telling you that your PIN is not being recognised.

Firstly, it may be that your telephone is not sending out the correct beep tones (DTMF) or that the DTMF mode on your phone is disabled, hence preventing our system from identifying the keys pressed. Please try a different handset or refer to your handset’s user manual for instructions on how to enable DTMF.

If your handset is functioning correctly, please ensure that you are using the correct numbers for the service you are registered on. To view the numbers you currently have access to, please check our Numbers page.

If you are unable to find the reason for the fault and resolve it yourself, please contact us

I am able to dial-in on your number but the system is ignoring my PIN and giving me instructions about how to get a PIN. Why?

It appears that your telephone is not sending out the correct beep tones (DTMF) or that the DTMF mode on your phone is disabled, hence preventing our system from identifying the keys pressed and connecting you to a conference. Please try a different handset or refer to your handset’s user manual for instructions on how to enable DTMF.

My recordings are not showing. What’s going on?

Recordings can sometimes take up to 20 minutes to show in My Powwownow after your recording has ended.

If it has been over 20 minutes, please ensure that you are logging in with the correct email address for the PIN you used. You can view the PIN linked to the email address if you log in to My Powwownow with this address.

If the address is correct, please ensure all callers have left the conference call as the recording will only appear once the conference has ended. If somebody forgot to leave the call, dial into the conference call and press ** to disconnect all callers or contact us, we’d be happy to help.

Please note that we do not record conferences by default. You need to start the recording yourself by pressing #8 (confirm with 1) on your telephone keypad.

Can I record my calls? If so how?

Yes, recording your conference calls comes completely free of charge with all Powwownow services!

In order to start your recording, simply press #8 once you are on the call and are ready to start. The system will prompt you to confirm that you wish to start recording by pressing 1. To end your recording, simply press #8 again (confirm with 1), or hang up.

Your recording will be available from My Powwownow within 20 mins of the recording having ended. Please note that we store recordings for 60 days, or up to 6 months if published.

What controls do I have access to while on my conference?

You can lock your call, mute participants, etc… thanks to simple controls available directly from your telephone keypad. Please click here to view a list of all in-conference calls controls you have access to or refer to our User Guides for more information.

Is your service secure?

Yes, by default, every participant entering the conference is announced, ensuring you will know exactly who is on your conference call. You have the ability to lock the conference room and even do a head count or roll call of the participants.

Is there a time limit for my call?

No, there is no limit to the duration of a conference call. However, we will automatically disconnect any conference lasting over 8h in case some participants forgot to put the phone down!

Why have I been issued with two PINS? Do I have to use both PINs or can I just use one?

As a Plus or Premium user we have issued you dual PINs for additional security. Your Chairperson PIN is the PIN you use to start, join and control a conference call. Your Participant PIN is the PIN you need to share with your call participants every time you invite them to conference call. If you’d like to make the Chairperson PIN entry optional, you can change the settings on your PIN in My Powwownow

How can I set up additional users?

On the Free service, you can only have one PIN per email address. If you require multiple PINs for yourself or your colleagues, this is something we can offer on our Premium packages. If you are already a Plus or Premium account holder, please log in to My Powwownow to create additional PINs. Please note that you need to be an Admin to be able to set up new users.

How do charges differ for the host and the participant?

When calling our 0844 or 8 73 73 number, all parties involved on the call (host and participants) get charged for their phone call by their individual telephone provider.

If you are using a 0800 (Freephone) or 0330 (geographical) number, then the call may be free of charge for the caller, but the host will be charged for all calls connected to the conference call.

Can I get a number dedicated to my company only?

Yes, we can give you a dedicated number solely to be used by participants on your account on our our Premium package.

What is a welcome pack?

Your welcome pack contains a handy wallet card and some stickers with your dial-in details on them, allowing you to keep your conference call details always handy for quick or on-the-go conferences.

How do I request a welcome pack?

Simply log in to My Powwownow and click the 'Request Welcome Pack' button under My PINs. All we need from you is your address.

Do you have a scheduler?

Yes, we do! Although it is not compulsory for you to use it since our service doesn’t require you to book in advance, you can find our Scheduler by logging in to My Powwownow and selecting the Schedule a Call option. From there, you can download our plugin for Outlook or use our Scheduler online to send invites to your participants.

As a Plus customer, how do I top up my account or purchase new products?

You need to be the account Administrator to be able to make any purchase or to top up your account on the Plus service. If you are the Administrator, please log in to My Powwownow and click the Purchase Call Credit button to add credits to your account or purchase products. If you are a Pay As You Go customer, we would advise you to enable Auto Top-Up on your account so that your credit will never fall below £5 and your users will always be able to use the service, even if you are not around to make a purchase for them.

Can I change the language of the prompts I hear while on a conference call?

Yes, you can change various call settings including announcements and the voice prompt language in My Powwownow. Just log in and go to My PINs and click the 'Edit Call Settings' button.

Help, the system is repeating the wrong PIN!

This sometimes happens if your handset or telephone provider are experiencing technical difficulties when sending our DTMF (the beep tones your handset emits when you press its keys). Please try a different handset or contact your telephone provider to ask for assistance.

If you are unable to resolve the issue, please contact us

Do you offer an event calls service?

Yes, we do! Please have a look here for more information and contact us to get a quote.

Do you provide Operator Assisted Calls?

Yes, we do! Please have a look here for more information and contact us to get a quote.

Do you offer dial-out?

Yes, we do! It’s available on our Premium packages.

How do I dial-out to a participant?

Dial-out is only available to Premium account holders. If you wish to enable dial-out on your account, please contact your account manager.

If you already have dial-out enabled on your account, simply press #5 while on a conference to dial the participant into the call.

Please note: currently you can only dial-out to UK numbers starting in 01, 02, 03 and 07.

What equipment do I need to use your service?

You can use Powwownow from any touchtone phone, a landline, pay phone, mobile and even Skype - in the same way as you would make any other phone call.

Can I change my PIN?

In order for us to change your PIN we would have to delete your account from the system so that you can re-register and be issued with a new PIN. Please email us or contact our Customer Service team by chat or phone on 0203 398 0 398 if you’d like us to do this for you.

We also offer Time-Limited PINs on our Premium packages, that automatically expire after a certain period of time. Please contact us from the page to chat about this..

What is the minimum amount of credit I need to make a conference call on the Plus service?

The minimum amount of credit required is £5.00. Should your account run into debit during a conference call, we will not cut you off. However you will need to top up your account immediately to bring it back into credit to make another conference call. You can also enable auto top-up in My Powwownow to automatically credit your account when your credit falls below £5. Please note that the minimum top-up is £20.

Will my call be disconnected if I run out of credit on the Plus service?

Should your account run in to debit during a conference call, we will not cut you off. However you will need to top up your account immediately to bring it back into credit to make another conference call. You can also enable auto top-up in My Powwownow to automatically credit your account when your credit falls below £5.Please note that the minimum top-up is £20.

Can someone have the same PIN as me?

No, registered customers have unique PINs that are reserved for each customer's use.

How does Powwownow make money?

We make our money in the form of a rebate which we receive from our telecoms partners.

We also have a varied portfolio of services available for which we invoice customers for directly.

What does Powwownow do with my data?

Powwownow uses information for the following calls purposes: Improve our services, contacting you, conducting research, and providing data analysis and reporting for internal usage.

How do I unsubscribe from your emails?

All our Marketing Emails contain a link to our Unsubscribe page at the bottom. If you do not have a copy of a recent email handy, please contact us here so we can help.

Please note that we are unable to unsubscribe you from Service Emails as these are important to keep you informed of any changes to our service.

Are there any restrictions on your numbers?

We try to make the service as easy to use as possible, but unfortunately, some of our dial-in numbers are subjected to restrictions. You can view these restrictions by clicking the relevant country on our Numbers page

What if a dial-in number is not listed?

You can view a list of all the numbers we currently offer across all our services on our Numbers page. If you require access to a number that is not on the list, you might want to sign up for our Premium package where we can source the numbers you need.

What are dedicated dial-in numbers?

Dedicated dial-in numbers are specially allocated numbers which can be used by your business and conference call participants.

Will the dial-in numbers ever change?

No, the dial-in number remains the same, however if there are any changes, we will ensure you are made aware of them.

What are your support hours?

Our Customer Services Team is available by phone, chat and email Monday to Friday, from 8am until 6pm.

What happens if I have an issue out of hours?

Our Customer Services Team is available by phone, chat and email Monday to Friday, from 8am until 6pm. All our systems have been designed to be fully redundant and are monitored 24/7. However, if you are experiencing any urgent technical difficulties outside of working hours, please contact us using the email form on this page as it is monitored outside of working hours.

Is my Browser supported?

To keep life simple, the Powwownow website is compatible with almost any Web browser. This includes Internet Explorer, Mozilla Firefox, Apple Safari and Chrome, as well as most other Web browsers on computers running Windows, Apple Macintosh or UNIX.

However, to make sure you’re benefiting from all the latest wizardry the Powwownow site can offer, the following browsers are recommended for computers running Windows XP, Windows 2003, Windows Vista, or Windows 7:

Internet Explorer 8 and later versions.

Firefox 4 and later versions.

Chrome 7 and later versions.

For those using a computer running Mac OS X 10.5 and later versions:

Safari 3.1 and later versions.

Chrome 7 and later versions.

For computers running Linux:

Firefox 4 and later versions.

Chrome 7 and later versions.

The following browsers are recommended for those of you using a mobile device; for iPhone and iPad:

Safari 3.1 and later versions.

And for Android users:

Chrome 7 and later versions.

If you are unable to use any of the above Web browsers, do not fear, a few features may just be a little less smooth than usual.

To ensure that you’re receiving the best experience possible, check your Web browser’s options to verify the following settings:

Enable JavaScript.

Check pop-up blocker settings.

Enable session cookies – for full information on our cookies policy, see section 7 on our Privacy page.

What is iMeet?

iMeet is a virtual meeting room that offers audio, video and screen sharing in a single easy-to-use solution.

How do I join an iMeet meeting as a participant?

Simply click on the unique URL given by your host to access the meeting page for example: https://imeet.powwownow.com/yourname

Just enter in your First Name, Last Name and Email address and click Join Meeting

Once you have signed in you will be asked ‘How would you like to talk in the Meeting?’ Simply choose one of the following options

‘Use My Phone’: Use your phone and the number provided

‘Use iMeet App’ – The desktop app is required to use the VoIP functionality so it must be installed if you wish to use VoIP in the meeting.

NB: A USB headset is highly recommended to ensure the best experience whilst on the call.

How do I host an iMeet meeting?

Install the desktop application onto your PC

Download the app from: https://imeet.powwownow.com/tools

Once installed enter your First Name, Last Name, Email address and Password into the desktop application

You can then run all your meetings right from the desktop app. Simply click “Start My Meeting” to get going

Can I record my iMeet meetings?

Yes, however at the moment this service is only available to Premium customers. For more information please contact us on +44(0)203 398 1919 or email us at imeet@powwownow.com.

What will it cost me?

There is no charge for using the iMeet service when using VOIP. The only cost you may incur is if you dial into the meeting in which case everyone calling into a teleconference, including the host, simply pays for their own phone call, which typically costs 4.3p/min+VAT from landlines anywhere in the UK. The call costs will be shown on your phone bill in the same way as any other call. Please contact us on +44(0)203 398 1919 or email us imeet@powwownow.com if you need more details around charges.

How much storage do I have through iMeet?

With our free PIN service you can save up to 250MB, you can get more storage if needed through our premium service, up to 25GB. Please contact us on +44(0)203 398 1919 or email us imeet@powwownow.com.

What is the maximum number of participants in iMeet?

You can have up to 5 participants in an iMeet at any one time. We can allow more participants (up to 125) if needed through our Premium service. For more information please contact us on +44(0)203 398 1919 or email us at imeet@powwownow.com.

How many meetings can I hold on iMeet?

There is no limit to the amount of meetings you can hold.

How do I invite people to my iMeet meetings?

You can either use the Powwownow iMeet Outlook Plugin (download from your MyPowwownow site) or use the invite button inside your meeting room. For more information please contact us on +44(0)203 398 1919 or email us at imeet@powwownow.com.

How do I edit my profile from within the desktop application?

From the desktop app just click on your name in the top left corner and then click on ”Edit”. You can also access your personal information inside your meeting room by scrolling the mouse over your cub and click the ‘i’ button

Can I link into any social media within iMeet?

Yes, iMeet allows you to link into Facebook, Twitter, LinkedIn, Evernote and Flicker. You can access your chosen connections from your profile by scrolling the mouse over your cube and click the ‘i’ button

Can I customise iMeet for me?

Of course. Once inside your meeting room just click on the iMeet Controls button in the bottom right hand corner of the screen. There are many features here you can customise including the background, your meetings room name and the languge to name a few.

Can I use iMeet abroad?

Yes, as long as you have an internet connection you can use iMeet.

Do I have to download iMeet?

No, there are no downloads for your guests, simply share your room URL and they can join your meeting.

How do I turn on my webcam in my iMeet meeting?

To turn on your webcam simply roll over your cube and click on the video icon in the bottom left hand corner. If prompted click ‘allow’ to give iMeet access to your webcam, then click ‘close’. To finish the preview and share your webcam click ‘okay’. To turn off your webcam roll over the cube, then click on the video icon.

How do I screen share in my iMeet meeting?

NB: To use Screen Sharing, you must download and install the iMeet app to your Desktop. The install file can be found on https:///imeet.powwownow.com/tools

After the installation is complete, follow these steps to share your screen with your iMeet guests:

Click the Share tab in the bottom menu and select Screen Share > Select ‘My Own’ and then click Start. A new window will open and here you can choose the monitor to share, to share a specific window (application) or to share a region of your screen. Once your choices have been made just click Start to be on your way.

You can also adjust the sharing quality if required.

High Quality Screen Share uses the same resolution your monitor is set to and will send images at that resolution to your Guests.  The higher the resolution, the more pixels will be sent over the internet to your Guests.

High Speed Screen Share reduces the resolution somewhat so your Guests will notice less latency due to the reduction in the number of pixels iMeet needs to transmit.  This can be helpful on a slower internet connection now your screen is being shared with your guests, and a reminder appears on the top of your screen. To end your screen sharing session, simply click on the square stop button in the reminder window.

How do I share a file?

To share a file click the Share tab in the bottom menu and select Present A File > Select ‘Add New File’ or ‘Add Videos’ and then select the file you would like to share from your computer or alternatively you can email your files straight to iMeet by sending them to your personalised email address.

Are the mobile apps for iMeet?

Yes, iMeet has apps for the iPad, iPhone and Android phones. Just visit the Apple store or the Google Play store, search for iMeet and download the app for free.

How can I get my iMeet password if I have forgotten it or need to reset it?

If you forget your password, click the "Forgot Password" link on your sign-in screen. Then enter your email and hit "Email my Password". Your new password will be emailed pronto.

How secure is iMeet?

iMeet has a 128-bit SSL certificate and is PCI compliant. You can even lock the door to your meeting room to keep out unwanted guests.

Are there any minimum system requirements that my PC/Mac must meet to run iMeet

Yes, simply run the system test before using iMeet here: https://imeet.powwownow.com/browsercheck/system-requirement.htm.

You can also request our deployment guide by contacting our support team on 0203 398 1919 or email imeet@powowwnow.com for a copy of the deployment guide.

I’m having issues in an iMeet call. What can I do?

Contact our support team on 0203 398 1919 or email imeet@powowwnow.com

You can also click on the iMeet tools button in the bottom right corner and click on Help. Then simply fill in the Contact Us tab and an email will be sent straight to our customer support team.

Where can I download the iMeet software from?

How do I sign up for iMeet?

Please contact us on 0203 398 1919 or email imeet@powowwnow.com for assistance.

How do I purchase a Talk bundle?

To purchase a Talk bundle, simply visit the Extras page, select the appropriate package and proceed to the checkout.

How do I change my Talk bundle?

All Talk bundles are on a rolling monthly contract. If you wish to change the Talk bundle you are using, simply call Customer Services on 0203 398 0398 to cancel your existing contract and purchase a new Talk bundle package. Cancellation of an existing Talk bundle package must be requested a minimum of 14 days before the end of the month.

How do I know how many of my monthly minutes are left for my Talk 250, Talk 500 International or Talk 1000 International bundle?

The number of Talk bundle minutes left for the rest of the current month are displayed on the homepage of your My Powwownow account.

What happens if I go over my Talk 250, Talk 500 International or Talk 1000 International bundle limit?

Any minutes that you use outside of your Talk bundle will be invoiced to you at the beginning of the following month. Additional minutes used outside of the Talk allowance will revert back to the standard rate of 5.8pence per minute for UK landline numbers, or the appropriate standard rate of the country number used.

How do I cancel my Talk 250, Talk 500 International or Talk 1000 International bundle?

All Talk bundles are on a rolling monthly contract. To cancel the Talk bundle for the following month, simply call Customer Services on 0203 398 0398 a minimum of 14 days before the end of the current month.

Can I have more than one bundle linked to my registered email address at a time?

Only one bundle can be purchased and attached to your registered email address at any one time.

How do I purchase an Extra Talk or One-Call bundle?

To purchase an Extra Talk or One-Call bundle, simply visit the Extra page, select the appropriate package and proceed to the checkout.

How does the One-Call bundle work?

The One-Call bundle includes 1000 minutes to be used on one single conference call between all participants on the call. To use your One-Call bundle you must first schedule the date on which you want it to be activated. The One-Call bundle will then be available to use on this scheduled date and will be activated once both the Chairperson and at least one Participant have dialled into the conference call using your unique PIN set.

How do I schedule my One-Call bundle?

You can schedule the date on which you want your One-Call bundle to be activated via the scheduling page displayed after purchase or via the unique URL sent to your registered email address. One-Call bundles can be activated for the same day of purchase.

How do I reschedule my One-Call bundle?

To reschedule your One-Call bundle please call Customer Services on 0203 398 0398.

How long do I have to use my One-Call bundle?

Your One-Call bundle is valid for 30 days from the date of purchase. Your One-Call conference call must be scheduled and held within these 30 days, including any rescheduling.

What happens if I go over my One-Call bundle limit?

Any excessive minutes that you use outside of your One-Call bundle will be invoiced to you at the beginning of the following month. Additional minutes used outside of the One-Call allowance will revert back to the standard rate of 5.8pence per minute for UK landline numbers, or the appropriate standard rate of the country number used.

Learn more from our User Guides

Become a pro conference caller with the tips and tricks found in these documents.

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