Hosted voice enables you to make and manage calls from any device, anywhere in the world with internet access. There are many use cases for why your business may need a hosted voice solution, but here we have narrowed it down to four key scenarios where hosted voice would come in useful.
Alternatively, you may not have a permanent office space to route a landline from. Maybe you make use of hot desk areas or you own a van to hold your materials that you work from. In these cases, hosted voice can give the illusion of a permanent office with a landline number that transfers to any device. This can improve your company’s credibility by making you look larger than you are.
For international businesses operating on different time zones, it can be difficult to coordinate internal calls, let alone calls from other global stakeholders. With hosted voice, automatic diverts can be set up for areas within specific time zones during out of office hours. For example, a customer service department might be based in the UK however a customer may call from America during UK night time. In this case, an automatic diversion can be set up so that any enquires are diverted back to someone in America. This means that your customers are always able to speak to someone if they need help with your products or services.
There are also financial advantages to choosing a hosted voice solution for your global business. As well as avoiding the cost of installing and maintaining physical hardware, standard calls via PSTN can become expensive when a large percentage of your workforce are abroad. Alternatively, when your business is set up on a hosted voice system, all your calls are made via a VoIP network, enabling you to make cheaper internal and external international calls.