Hosted voice solutions are becoming increasingly more accessible and are changing the shape of business telephony, particularly in the SME market. This is largely due to an increasing demand for additional call features and users expecting a seamless connection between the many devices that are used in the workplace.
Although traditional on-premise PBX solutions offer much of the same functionality as hosted solutions, the need for physical hardware typically makes it more expensive to add new features and difficult to scale quickly. It also involves additional maintenance responsibilities and costs.
In contrast, a hosted voice solution is flexible, easy to scale and typically more cost-effective.
Let’s look at a few of these benefits in a little more detail.