Hosted voice, sometimes known as virtual PBX (Private Branch Exchange) or hosted PBX, is a private phone system within a business that enables users to make, receive and manage calls easily and affordably. Calls are made using the company’s internet connection, meaning that internal calls are almost free, and any device, including mobiles, tablets and computers, can be used. The whole system is stored and maintained by a third party, usually in the cloud, which means that the responsibility of set up and maintenance does not lie with the business. This reduces costs and time and enables more effective and efficient communication for users.
An on-premise solution requires an on-site installation of the PBX hardware, usually set up in a computer room or a cupboard in your office. It requires the purchase of hardware, including a server to connect the telephone company with the IP phones (connected to the server using a LAN). VoIP is possible by using a SIP trunk to connect your server to the internet.
With a hosted solution, the provider maintains and handles the technology for you, so set up and maintenance is included in the package. There is no initial investment as it is based on an opex model. You are charged by a flat monthly fee including a bundle of minutes and features plus an extra communication fee. As the phone is plugged to the router, the system works with VoIP, it is completely operated online.
Here are a couple of reasons for choosing a hosted voice solution for your business:
If you are interested to see the exhaustive list of benefits hosted voice will bring to your business, please read our page The benefits of hosted voice.